Turnaround Times

Burnt Peach Prints 

Prints aim to be despatched within 72 hours.

If you order is personalised, then you will receive a proof within 72 hours, and it will be despatched after you’ve confirmed approval for print. 

 

Little Peach Portraits

1-3 weeks after placing your order you can expect to receive an emailed portrait proof.

Once you’re happy with the artwork, and have approved it for print, portraits are printed and despatched within 72hrs 

(Please note these turnarounds may vary at busy times of the year so do check if you need your portrait by a specific date)  

There is a QUEUE JUMP option available for an additional cost if you require your proof within 3 working days. Selecting this option means you cut out the wait time, and your order jumps to the front of the queue. 

 

Apparel

Apparel is printed to order and items aim to be despatched within 5 days. 

 

Greeting Cards

Greeting cards are printed to order and items aim to be despatched within 5 days. 

 

The Little Peach Portraits Process 

Photo Requirements. 

It’s imperative that you are happy with the photo you supply as portraits are created directly from them. 

Please supply individual photos of each person, and do not worry about the direction they are facing, this can be flipped if you need them to face each other. Please check out the PHOTO REQUIREMENTS here.

 

Proof stage

You will receive a watermarked version of your portrait proof via email. This is so you can check that you are happy with all the details, colours and layouts. If you are not entirely happy with the artwork, then you have 3 amendments (per silhouette) included in the price. Thereafter, design amendments will be charged accordingly and you will be informed if these additional charges are to occur. We will not surprise you with a bill for changes! You are also welcome to scribble any changes onto your proof, as it helps to understand the amendments more efficiently. It is imperative that you are happy with the final portrait, so please don’t be scared to say if something is just not quite right. Sometimes it takes a few extra tweaks to get it peach perfect.

Any design errors discovered after confirming approval to print, will be your responsibility, and should you require additional amendments or reprints and you will be charged accordingly. 

 

  

RE-DRAW CHARGES

In the rare event that you're not at all happy with the portrait, and require a total re-draw, then the cost for this will be £55 per silhouette and an invoice will be sent to you separately. You will need you to supply new photographs to work from in order for a re-draw to take place. 

 

Framing

 

If you choose to frame your print yourself, then here are a few recommendations:

 

POSTERY  IKEA DESENIO are all great options and have a variety of sizes and styles available. 

 

For A-size frames JOHN LEWIS has a great selection. 

 

If you love vintage frames then ROCK THE HEIRLOOM offers a bespoke service to give your artwork a really unique look.

  

Damaged items

If your order arrives and has been damaged in any way or you are not entirely happy then please contact pia@burntpeach.co.uk immediately with photos of the damaged goods.

 

RETURNS & REFUNDS

As portraits are bespoke made returns can not be accepted. However if your portrait arrives and has been damaged in any way or you are not entirely happy then please contact Pia immediately. If you cancel your order within 48 hours of placing it, we will provide you with a full refund. 

 

If you return your print we will offer a refund upon receipt, provided the items are in the condition in which they were received, and were purchased within 30 days. Please note that we do not pay for return shipping costs and we do not accept returns or exchanges of personalised items, so please double check your personalisation details before ordering.