Return Address: Burnt Peach, 12 Wykeham Way, Haddenham, Bucks, HP17 8BL
We will be happy to refund a product within 14 days of receipt, provided it is in a fully re-saleable condition. Only unworn and unwashed items will be eligible for a refund less the shipping cost.
Please enclose details of your name and order number in the parcel with your items, along with how you'd like us to proceed; refund or exchange etc. The buyer is responsible for the return postage costs.
Please ensure you retain your tracking number or proof of postage.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Faulty Items in the rare and unfortunate case that you receive a faulty or damaged item, please notify us within 3 days of receipt.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund.
As portraits are bespoke returns can not be accepted. However if your portrait arrives and has been damaged in any way or you are not entirely happy then please contact email@example.com immediately and provide photos of the faults.
If you do decide to return your item/s, we will offer a refund upon receipt, provided the items are in the condition in which they were received, and were purchased within 14 days. Please note that we do not pay for return shipping costs and we do not accept returns or exchanges of customised print items, so please make sure you double check your personalisation details and measurements before ordering.
Burnt Peach, 12 Wykeham Way, Haddenham, Bucks, HP17 8BL