We will be happy to refund a product within 14 days of receipt, provided it is in a fully re-saleable condition. Only unworn and unwashed items will be eligible for a refund less the shipping cost. Please enclose details of your name and order number in the parcel with your items, along with how you'd like us to proceed; refund or exchange etc.
The buyer is responsible for the return postage costs.
Please ensure you retain your tracking number or proof of postage.
Returns & Exchanges,
12 Wykeham Way,
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
In the rare and unfortunate case that you receive a faulty or damaged item, please notify us within 3 days of receipt.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund.
As portraits are bespoke made returns can not be accepted.
However if your portrait arrives and has been damaged in any way or you are not entirely happy then please contact firstname.lastname@example.org immediately and provide photos of the faults.
Due to the bespoke nature of our prints we are unable to offer refunds unless the print is faulty. Please email details of any faults with the print to email@example.com