Shipping policy
Shipping Policy
Burnt Peach, Sole Trader: Pia Gill
How We Produce & Ship
Burnt Peach works with specialist UK production partners, so your items are made and shipped with care by experts in each category. Different products are produced in different places:
- Apparel (clothing & accessories): produced and shipped from our production partner in the north of England
- Prints, portraits, frames & cards: produced and shipped from our production house in Kent
If you order apparel and art together, they will arrive in separate parcels, often on different days. This is completely normal, so don't worry if your first parcel doesn't contain everything.
Couriers
The courier used for each shipment is chosen by our production team based on the product and where it's going. We use trusted carriers including Royal Mail, DPD and Evri.
Processing Times
Most orders are dispatched within 3 to 7 business days. Personalised and custom orders (such as bespoke portraits) take longer, and estimated production times are shown on each product page. Please allow extra time during busy periods such as Christmas, Valentine's Day, Mother's Day and Father's Day.
UK Delivery
Standard delivery usually takes 2 to 5 business days from dispatch. Delivery speed may vary depending on the courier and production location.
International Delivery
We ship to selected international destinations. International delivery usually takes 7 to 21 business days from dispatch. Customers are responsible for any import duties, customs charges or taxes in their country.
Delivery Estimates
All delivery times are estimates and can't be guaranteed. We're not responsible for delays caused by couriers or circumstances beyond our control.
Dispatch Confirmation
You'll receive a dispatch confirmation email once your order has been sent. Where available, a tracking number will be included.
Lost or Damaged in Transit
If your order is lost or arrives damaged, please contact us at hello@burntpeach.co.uk within 14 days of the expected delivery date and we'll put it right.
Contact
For shipping enquiries: hello@burntpeach.co.uk | Tel: +44 (0)7912 500 305
Last updated: November 2026