PAWTRAITS

Our custom pet silhouette portraits make a beautiful treasured keep sake of your favourite fury friend.

Hand-drawn from individual photographs supplied by you, each portrait captures the detailed characteristics that make your favourites so unique. As long as you're happy with the photographs you supply, you should be delighted with the final portraits. 

Perfect for gifts, memorial portraits, and special occasions, our Pawtraits are a beautiful way to celebrate your beloved pets. For an extra special touch, we can create bespoke backgrounds featuring their favorite walk, hill, or beach – just send us a photo to use. 

• Premium Quality Paper: Printed on luxurious 200gsm fine art matte paper, each child silhouette portrait boasts a smooth, high-end finish that’s perfect for framing.
• Archival-Grade Inks: Using professional giclée printing with archival-grade inks, the deep, rich tones ensure your custom silhouette portrait remains sharp and vibrant for years to come.

• Perfect Size Options: Available in multiple sizes to suit any space, from intimate child silhouette art for small frames to statement pieces that stand out in any room.

• Durable & Fade-Resistant: Using archival-grade materials, your child’s silhouette art will stay vibrant and sharp, ensuring it becomes an heirloom piece for future generations.

• Framing Options Available: The portraits come unframed, but we offer custom framing at 30% off when ordered with your portrait, so your personalised silhouette is ready to hang.

Make use of our FREE PHOTO CHECK service before ordering. Email your photos or options to  hello@burntpeach.co.uk . If you have any questions, feel free to ask. 

• Choose a well-lit area: Natural light works best, but ensure there’s enough light to capture details.
• Get down to their level: Position your camera at your pet’s eye level for a better angle.

• Capture the side profile: Focus on your pet’s side, making sure their face is clearly visible and looking straight ahead.

• Use a clear background: A plain background (like a wall or open space) helps highlight your pet, but it’s not essential.

• Keep the camera steady: Hold your phone or camera steady or use a tripod to avoid any blur.

• Ensure a sharp focus: Tap the screen to focus on your pet’s face to capture all the details.

• Take multiple shots: Snap a few pictures to ensure you have a sharp, well-composed option.

Once you have ordered your portrait you should receive an automated email with further instruction. 

Please email your photos, with your order number in the subject line, to portraits@burntpeach.co.uk

You can expect to receive your portrait proof within 3-7 working days after placing your order. If you don't see your proof in your inbox, please check your spam folder. If it's still missing, feel free to reach out to us.

Once you receive your proof, please review it carefully before giving your approval for printing. If you’re not completely happy with it, you have three complimentary changes included in the price of your portrait. However, please note that we cannot be held responsible for any changes needed after approval.

REDRAW

If you are not at all happy and feel the portrait is not right, then you may require a redraw. We charge £35 for a total redraw and will need a new photo supplied before we can begin the work. 

During busy periods, proof turnaround times may be slightly longer. We appreciate your understanding and patience!

Once your artwork is approved, it is sent to the printing team who aim to print and despatch orders within 3 working days. You will then receive an email with tracking information.

How long does it take for my order to be processed and shipped?

Orders are typically processed within 3-5 business days. Shipping times vary based on your location and the specific items ordered.

Can I track my order?

Yes, once your order is shipped, you will receive a confirmation email with tracking information. Please allow a few days for the tracking details to become active.

Will all my items be shipped together?  

Not necessarily. Depending on the items ordered, they may be shipped in separate parcels. This is to ensure the most efficient and timely delivery of each item to your location. 

Why are items shipped separately? 

Burnt Peach items are produced in various different factories. Each factory may use a different shipping courier, and it's up to the factory to choose the most appropriate courier for your order. This helps optimize shipping times and delivery efficiency.

What shipping couriers do you use?

We work with a variety of shipping couriers, including Royal Mail, Evri, and DPL. The choice of courier depends on the factory responsible for producing your ordered items.

Can I choose my preferred shipping courier?

Unfortunately, we are unable to accommodate specific courier requests as the choice is made by the factory to ensure the best delivery service for your order.

How can I estimate shipping times?

Shipping times depend on your location, the items ordered, and the courier used. We aim to ship non customisable orders within 2-5 day and customised products between 7-15 days. (these times vary with portraits due to the nature of the proofing stages and can also vary at busy times of the year) 

My tracking information hasn't updated. What should I do?

Please allow a few days for tracking information to become active. If you continue to experience issues, feel free to reach out to us at hello@burntpeach.co.uk for assistance.

RETURNS

As each portrait is made to order, we unfortunately cannot accept returns.

However, if your portrait arrives damaged, please contact us right away with photos, and we'll resolve the issue promptly.

Our portraits are beautifully printed on 200gsm fine art matte paper using archival-grade giclée inks, ensuring that the vibrant colors and intricate details remain timeless and won’t fade over time.

Small portraits are shipped flat, sizes above A4 are rolled and shipped in a cardboard tube.